Privacy Policy

At Mount Up Tuition, we prioritize your privacy. We use your personal information solely to provide requested tuition services and manage our relationship with you. We will never sell your data without your explicit permission or use it for purposes outside this policy. When sharing data with third parties, it is only to fulfill our services. This privacy policy informs users how we handle their data, applying to all individuals connected with Mount Up Tuition, including users, website visitors, customers, and administrators.

This policy applies to information you provide:

• As part of any registration process

• As part of any campaign creation activity

• In the form of numerical data, metadata or communications

This policy also applies to information that we:

• Collect relating to how you interact with our website

• Must process to complete enrolment and other transactions.

Consent

Please note that when you submit personal data on our website or any third-party applications managed by Mount up Tuition and you are giving your explicit consent that Mount Up Tuition can use that data in line with our privacy policy. You are also giving Mount Up Tuition your consent to receiving commercial emails or texts from Mount Up Tuition and/or its director(s). You are free to amend your consent or withdraw your consent at any time. You have the right to object to the processing of your data. To opt-out, change your preferences or revoke your consent, simply unsubscribe using the link in the email.

Data processing and storage

Mount Up Tuition collects and stores data in the UK. We will store your data for a period of up to seven years after your last recorded contact or login attempt unless otherwise noted and explicitly stated. Mount Up Tuition stores data relating to transactions, payments and orders for a period of up to seven years. This period may be extended under certain circumstances as part of our ongoing commitment to comply with UK and international law. We use carefully selected and recognised third-parties to help us take payments, market our tuition services, provide commerce services and manage company accounts. Some of these third-parties may operate outside the European Union.

Mount Up Tuition may process your data based on more than one legal ground. Circumstances under which we may be required to process your data under more than one legal ground may include:

• Reason

• Data type

• Legal basis

• Customer registration

• Identity and contact information

• To carry out a contract we’ve made with you Processing and/or delivering your order Identity, contact information, financial information, financial and transactional data

• To carry out a contract we’ve made with you and to exercise our legitimate interests to recover debts owed

• To manage our customer relationship with you Identity, contact information, marketing, and communications preferences

• To carry out a contract we’ve made with you, to comply with legal obligations and to exercise our legitimate interests to keep our records updated

Marketing and communications

Mount Up Tuition may send you marketing communications if you have given us your contact details in response to an advert, your child is enrolled with us or opted-in to marketing communications. You can opt-out of these marketing communications and manage your preferences at any time.

Our company obligations

As a data controller, Mount Up Tuition is legally responsible for the data you provide us with. In honouring that responsibility, we pledge to uphold our commitments under GDPR and the Data Protection Act 2018. We will only ever use your data: In ways that are both fair and legal As described within this policy In ways that are necessary for the purposes described In addition, Mount Up Tuition processes the personal data you submit to us or we collect as a data processor. As part of this role, Mount Up Tuition takes all necessary precautions to secure the personal data we collect, process and store. We may occasionally use the data you provide us with for marketing, relationship management or account management activities. These activities are designed to ensure you have adequate information about other products and/or services we offer, that we have reason to believe you may be interested in. You have the right to opt-out of these activities at any time.

Third-Parties

Mount Up Tuition only shares your personal data with third-party for the purpose of carrying out its business. Third-parties include Mount Up Tuition’s provider of email marketing, automations, customer relationship management, electronic payment systems, paid online search etc. Example third-party platforms that we have relationship with include (but not limited) Google and Meta (Facebook & Instagram). Our security As part of our ongoing commitment to GDPR, Mount Up Tuition will report any security breaches or attempted breaches to the relevant authorities within 24 hours. We will subsequently contact all those affected by the breach within 72 hours of its occurrence. Legitimate interests As part of the Data Protection Act 2018, Mount Up Tuition observes the right to share selected information with third-parties that use data for non-marketing purposes. This could include (but is not limited to) organisations that provide credit assessments, identification services and fraud prevention activities.

Contact us

Mount Up Tuition is committed to upholding your rights. If you have any questions, comments or concerns about this privacy policy or wish to exercise your rights in relation to your personal data, please email office@mountuptuition.